Provide comprehensive support to the assigned Care Team to ensure seamless coordination of patient care and referrals.
Essential Duties and Responsibilities include the following. Other duties may be assigned.
- Support the organization’s mission and goals, quality standards, and patient-centered medical home philosophy. Embrace KANA’s culture of serving the whole person through our provision of services. Incorporate KANA’s core values of Courtesy, Caring, Respect, Sharing, and Pride in all activities and decisions.
- Uphold KANA’s Code of Ethics by conducting professional activities with honesty, integrity, respect, fairness, and good faith in a manner that reflects positively upon the organization.
- Serve as point of contact for patients needing information about referral care coordination and appointments.
- Offer your assistance to connect patients with a Patient Benefit Coordinator for insurance needs.
- Recognize differences in preference of referral location per PRC rules and communicate with the Case Manager and/or ordering Provider to confirm whether a change of location is necessary or not on a case by case basis. Purpose is to minimize the financial burden on our patients whenever possible.
- Send patient referral information to the correct vendor and promote scheduling of appointment. Assist the vendor and patient with scheduling if the referral need allows for this additional patient assistance. Record appointment date and time in the messages of the referral in Cerner Powerchart if the information is available.
- Use appropriate time management to perform multiple duties for your position throughout your work day. Such duties include (but are not limited to) operating multiple software programs simultaneously and using your phone to communicate with your clients/patients most of your day. Practice the ability to prioritize your work duties and recognize that new referrals are continuously being added to your work flow throughout the day. Be able to stop what you are doing and shift attention appropriately when there is an urgent patient need.
- Offer assistance to connect patients with KANA travel as needed.
- Use Cerner to set timely reminders for referral management if you are unable to confirm completion of any referral process. Assess barriers for incomplete appointments.
- Provide administrative support with lab and image result notification.
- Ensure patient referrals and outside appointments are followed through by confirming records of the referred services have been received by KANA and are entered into the patient chart. Perform outreach to the vendor when necessary to confirm the patient is scheduled, has been seen and/or request records.
- Draft and prepare patient correspondence as needed, including telephone and written correspondence.
Supervisory Responsibilities This job has no supervisory responsibilities.
Requirements
High school diploma or general education degree (GED) and three years’ experience working with the public in an medical office setting; or equivalent combination of education and experience. Knowledge of HIPAA, and other state and federal regulations governing healthcare practices, and experience with Medicaid, Medicare and commercial insurances.
