The Clinic Assistant will provide clerical and WIC services support for the Kodiak area. The Clinic Assistant completes participant screenings and program support, including appointment scheduling, demographic screenings, caseload management (call reminders, mailings, filing, and other general program support activities). This position involves working in a team-based public health setting for the benefit of WIC applicants and participants.
Essential Duties and Responsibilities include the following. Other duties may be assigned.
- Supports the organization’s mission and goals and quality standards. Embraces KANA’s culture of serving the whole person through our provision of services. Incorporates KANA’s core values of Courtesy, Caring, Respect, Sharing, and Pride in all activities and decisions.
- Upholds KANA’s Code of Ethics by conducting professional activities with honesty, integrity, respect, fairness, and good faith in a manner that reflects positively upon the organization.
- Completes the demographic screening portion and eWIC card issuance of WIC certifications. Provides program orientation to new WIC participants.
- Maintains an accurate filing system for Kodiak and village files.
- Coordinates WIC Certification Appointments. Manages cancellation list and follow-up on missed appointments.
- Account for all active and enrolled clients on a weekly basis using the WIC Computer system. Ensures “no shows” by
- clients are kept to a minimum by following set procedures for certification reminders, termination criteria, follow- up
- phone calls to patients who miss appointments and mail-out protocols.
- Assists clients in completing applications; assembles charts in preparation for certification.
- Works together with WIC Coordinator to conduct WIC outreach activities in Kodiak and the surrounding remote villages. Participates in Health Fairs and other community events (Kodiak and villages) representing the WIC Program as directed. Works on caseload growth/maintenance by contacting individuals receiving Medicaid assistance and participants whose WIC certifications have lapsed.
- Refers WIC participants to appropriate health and social services as needed.
- Manages program supplies and forms. Duplicates forms as required.
- Answers phone calls from potential or current participants and assists them with appointment scheduling. Completes daily call reminders to participants to remind them of their upcoming appointments. Makes redemption calls to participants.
- Enters pertinent participant data into computer and updates information as required.
Supervisory Responsibilities This job has no supervisory responsibilities.
Requirements
High school diploma or general education degree (GED); one year of health related work experience in clinical environment.
